At Kasuri, every product is carefully handcrafted and inspected before shipping. If you are not satisfied with your purchase, we are here to help.

Return Eligibility

Returns may be requested within 14 days of receiving your order.

To qualify for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

  • Custom-made or personalized products
  • Final sale or clearance items
  • Gift cards

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue.

Return Process

To request a return, email us at support@kasuri.com.pk with your order number and reason for return.

Once approved, return instructions will be provided.

Kasuri reserves the right to reject returns that do not meet the above conditions.